Open University contact details

Open University e-mail

[email protected]

E-mails are typically answered Monday to Friday, from 9:30 AM to 2:00 PM. If you need to contact the Open University, using e-mail is the best and fastest method. When sending an e-mail, please make sure to include your full name and Aalto student number, if applicable.

Phone service

For service, you can call the Open University at +358 2 944 29292. The fee for calling is the normal rate for a local network or mobile phone call.

Phone service times: 

•  Mon 1 pm - 2 pm
•  Wed 1 pm - 2 pm
•  Fri 12 pm - 1 pm

If you prefer, you can also book a phone appointment by sending an e-mail: [email protected]

Exceptions to the phone service times:

• Phone service Mon 9th of December 9 am - 11 am and 1 pm - 2 pm
• Phone service closed: Fri 6th of December 
• Phone service closed: Wed 25th of December
• Phone service closed: Wed 1st of January
• Phone service closed: Mon 6th of January

Study guidance

If you need study guidance regarding study possibilities at Aalto Open University, you can contact the Study Guidance service. If you are intrested in Aalto university degree programmes, please contact Admission services instead. 

To schedule study guidance, please send an e-mail to [email protected] and briefly explain what you would like to discuss. Study guidance is available through phone, Microsoft Teams, or, if arranged separately, at the Otaniemi campus. 
 

Campus

For face-to-face service, the Starting Point student service hub in Otaniemi (Otakaari 1, Undergraduate centre, room Y199a) is open. You can find the opening hours on their website. Open University students can visit Starting Point for services such as obtaining a transcript of records or proving their identity.

Personnel

The Open University operates under the Learning Services (Lifewide Learning Services) unit at Aalto University. If you need to find contact information for personnel or teachers, you can search for it on Aalto.fi. You can also contact teachers during lectures or through the MyCourses platform.